Refund Policy

This policy covers the website templates we sell on the Webflow Marketplace and the Framer Marketplace. Each template is a digital product that you can preview in full before you buy, so please use the live preview first to check that it fits your project.

Templates bought on the Webflow Marketplace

Webflow sells and processes payment for every Marketplace template. Under the Webflow Refund Policy, Marketplace purchases are final and non-refundable. If you buy as a consumer, your local law may give you a right to cancel within 14 days, and that right may end once you have installed the template. Webflow handles any such request.

We cannot issue refunds for Webflow purchases ourselves. If something in the template does not work as described, email us and we will fix it.

Templates bought on the Framer Marketplace

On the Framer Marketplace you buy directly from us, and we handle refunds. We give a full refund within 14 days of purchase when:

• the template does not work as described on its listing, and we cannot fix the problem within 7 days of your report, or
• you bought the same template twice by mistake.

We do not give refunds when you change your mind after the template has been added to your Framer project, when a feature you need was never part of the listing, or when a problem comes from changes made after purchase or from third-party code, apps or plugins.

How to ask for a refund

Email hello@brandelevar.com within 14 days of your purchase with:

• the template name and the platform you bought it on,
• your order number or receipt, and
• what is not working, with screenshots or a link if you can.

We reply within 2 business days. Approved refunds go back to your original payment method, and your bank may take a few more days to show them.

Support before a refund

Most issues can be fixed quickly. Every template comes with instructions, and we answer setup questions by email. If we find a bug in a template, we fix it in the template for every buyer.

Client projects

Design and build work for clients is not covered by this policy. Each project follows its own proposal or agreement, or the Upwork terms when the project runs on Upwork.

Your rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.

Contact

Questions about this policy: hello@brandelevar.com.